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Freshdesk

Delightful customer support software

📁 Customer Support 📅 Founded 2010 📍 San Mateo, CA
★★★★★Popular
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Freshdesk is a cloud-based customer support platform by Freshworks that provides ticketing, self-service, and omnichannel support. It helps businesses manage customer conversations across email, chat, phone, and social media.

Key Features

Multi-channel ticketing
AI-powered chatbot (Freddy AI)
Knowledge base
Automated ticket routing
SLA management
Canned responses
Team collaboration tools
Customer satisfaction surveys
Time tracking
Reporting and analytics

Pricing Plans

Free
Free
up to 2 agents
  • Email ticketing
  • Knowledge base
  • Ticket dispatch
  • Out-of-the-box analytics
  • 24x7 email support
Growth
$18
per agent/month
  • Everything in Free
  • Automations
  • Collision detection
  • SLA management
  • Custom ticket views
  • Business hours
Pro
$59
per agent/month
  • Everything in Growth
  • Round-robin routing
  • Custom roles
  • Custom reports
  • Multilingual knowledge base
  • Multiple SLA policies
Enterprise
$95
per agent/month
  • Everything in Pro
  • Freddy AI
  • Audit log
  • Skill-based routing
  • IP range restriction
  • Sandbox

Tags

customer supporthelpdeskticketinglive chatknowledge baseomnichannel

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