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Zammad

The open-source helpdesk and ticketing system

📁 Customer Support 📅 Founded 2016 📍 Berlin, Germany
★★★★★Popular
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Zammad is an open-source helpdesk and ticketing system that supports multiple channels including email, phone, chat, social media, and messaging apps for customer service management.

Key Features

Multi-channel ticketing
Knowledge base
Text modules
SLA management
Trigger-based automations
Reporting and analytics
LDAP integration
Full-text search
REST API
S/MIME and PGP support

Pricing Plans

Open Source
Free
forever
  • Self-hosted
  • All channels
  • Unlimited agents
  • Community support
Starter
$5
per agent/month
  • Hosted
  • Branding removal
  • Monitoring
  • Email support
Professional
$15
per agent/month
  • Everything in Starter
  • Multi-org support
  • Priority support
  • Advanced integrations
Plus
$24
per agent/month
  • Everything in Professional
  • Data Center setup
  • Custom SLA
  • Premium support

Tags

helpdeskticketingcustomer supportopen-sourceITSMself-hosted

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