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Zendesk

Champions of customer service

📁 Customer Support 📅 Founded 2007 📍 San Francisco, CA
★★★★★Leader
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Zendesk is a customer service software and support ticketing system. It helps businesses manage customer interactions across email, chat, phone, and social media with powerful automation and analytics tools.

Key Features

Ticketing system
Email, chat, and phone support
Self-service knowledge base
AI-powered bots
Reporting and analytics
Workflow automation
SLA management
Multi-channel support
Agent workspace
1,500+ app integrations

Pricing Plans

Support Team
$25
per agent/month
  • Ticketing system
  • Email, Twitter, and Facebook
  • Business rules
  • Interaction history
  • Reporting and analytics
Suite Growth
$69
per agent/month
  • Everything in Support Team
  • Multiple ticket forms
  • SLA management
  • Customer satisfaction surveys
  • Multilingual support
  • Self-service portal
Suite Professional
$115
per agent/month
  • Everything in Suite Growth
  • Custom analytics
  • Skills-based routing
  • HIPAA compliance
  • AI-powered triage
  • Side conversations
Suite Enterprise
Custom
custom
  • Everything in Professional
  • Custom roles and permissions
  • Advanced data privacy
  • Sandbox environment
  • AI-powered Content Cues
  • Advanced SLA management

Tags

customer supporthelp deskticketinglive chatknowledge basecustomer service

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